Sangha Intelligence
Learn from every campaign, not just yours.
Sangha is a community that learns together. ZenMode is rolling it out in stages, so your account may not have all of it yet. This page covers what it does, what ZenMode promises about your data, and how to switch it off.
- Rolling out
- On by default
- Opt out any time
A community that learns together
Sangha is a Sanskrit word for a community that practises together. In ZenMode it means the same thing applied to outreach: a community of customers whose campaigns, anonymised and taken together, are meant to help ZenMode write better messages for everyone.
The idea is simple. One person's outreach teaches them something. A whole community's outreach, looked at together, can teach more. Sangha is how ZenMode uses that to improve the messages it writes for you.
How it works
It learns what gets a response
Sangha looks at which connection requests get accepted and which messages get replies.
It groups results broadly
Results are grouped by broad role and industry group, so it learns what tends to work for a kind of audience rather than for one person.
It improves your messages
ZenMode uses what it learns to improve the messages it writes for you. On each campaign you still choose whether to review every message before it goes or let Autopilot send.
Rolling out
Where it stands today
Sangha Intelligence is rolling out in stages. It is on by default, and what is switched on for your account can differ from what this page describes while the rollout continues. Accounts that existed before the change are included only after a notice period, and the privacy policy has the details.
This page makes no claims about results, because it is too early to make them.
What ZenMode promises about your data
ZenMode makes two commitments about how Sangha treats your data. These are the exact words, and they are the same words as in our privacy policy.
Everything Sangha uses is anonymised first: names, companies, brands, products and anything else that could identify a customer or the people they contact are removed, and nobody, including other customers, can see your numbers or your messages.
Sangha reads anonymised message wording only to learn which structures and patterns get accepted and replied to. It never copies, shows or reuses one customer's wording for another, and every suggestion is checked so it can't come out close to someone else's message.
How to opt out
You can opt out at any time, and it takes effect straight away. In your dashboard, go to Settings > Data Preferences:
- Open Settings in your ZenMode dashboard.
- Go to Data Preferences.
- Switch off Share aggregate statistics with Sangha Intelligence.
You can switch it back on whenever you like.
Questions
Is Sangha Intelligence live?
It is rolling out in stages. What is switched on for your account can differ from what this page describes while that happens, and this page makes no claims about results.
Is it on by default?
Yes. Sangha is on by default, and you can opt out any time in Settings > Data Preferences. It takes effect straight away.
What does Sangha learn from?
Which connection requests get accepted and which messages get replies, grouped by broad role and industry group.
Can other customers see my messages or numbers?
No. That is the first of the two commitments in the privacy section above, in the same words as our privacy policy.
What changes if I opt out?
Nothing from your campaigns is used in Sangha Intelligence or in our marketing, and you do not receive pooled suggestions. You can switch it back on at any time.
For the longer explanation, read What is Sangha Intelligence? or see everything ZenMode does on the features page.
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