Privacy Policy

Last updated: March 2026

1. Introduction

ZenMode Ltd ("ZenMode", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (zen-mode.io) and desktop application.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and payment information (processed securely via Stripe).

LinkedIn Data: When you use ZenMode, the desktop application interacts with your LinkedIn account locally on your computer. We store campaign data, connection names, job titles, companies, and profile URLs that you import into campaigns.

Usage Data: We collect anonymized analytics about how you use our product, including campaign performance metrics.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services; process transactions and send related information; send you technical notices, updates, and support messages; respond to your comments, questions, and customer service requests; monitor and analyse trends, usage, and activities; and detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. Data Storage and Security

Your campaign data is stored securely in our cloud database. LinkedIn automation runs locally on your computer through our desktop application — we never store your LinkedIn password or session credentials on our servers. Payment information is processed and stored by Stripe and never touches our servers.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our platform (such as Stripe for payments and Clerk for authentication), but only as necessary to provide our services.

6. Sangha Intelligence

ZenMode includes an optional feature called Sangha Intelligence, which aggregates anonymized campaign performance data across our user community to generate collective insights — such as optimal send times, message length benchmarks, and connection acceptance rates by industry.

Participation is entirely opt-in. Sangha Intelligence is disabled by default. You can enable or disable it at any time in your application settings. You will also be given the option to enable it during onboarding.

What data is shared: If you opt in, we collect anonymized, aggregated performance metrics from your campaigns — such as acceptance rates, reply rates, and message timing. We never share your actual message content, contact lists, LinkedIn profile data, or any personally identifiable information with other users.

What you receive: When Sangha Intelligence is enabled, you gain access to community-wide insights that help you optimize your outreach based on patterns from thousands of campaigns.

No individual data is ever exposed. All data contributed to Sangha Intelligence is stripped of identifying information before aggregation. It is not possible for any user to view another user's individual campaign data, messages, or contacts.

You can disable Sangha Intelligence at any time, and your data will be removed from the aggregated pool within 30 days.

7. Your Data Rights and GDPR Compliance

ZenMode Ltd is registered in the United Kingdom and is subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are located in the EU, the EU GDPR also applies to our processing of your data.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract performance: Processing your account information, campaign data, and LinkedIn data is necessary to provide the ZenMode service you have signed up for.
  • Legitimate interest: We process usage data and anonymized analytics to improve our product, monitor for security issues, and ensure service reliability. We have assessed that these interests do not override your fundamental rights and freedoms.
  • Consent: Participation in Sangha Intelligence is based on your explicit opt-in consent. You may withdraw this consent at any time through your application settings, and your data will be removed from the aggregated pool within 30 days.

Your Rights

Under UK GDPR and EU GDPR, you have the following rights:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
  • Right to erasure: You can request that we delete your personal data. Upon account deletion, we will remove your data from our systems within 30 days, except where we are legally required to retain it.
  • Right to restrict processing: You can request that we limit how we use your data in certain circumstances.
  • Right to data portability: You can request your campaign data in a structured, commonly used, machine-readable format.
  • Right to object: You can object to processing based on legitimate interest at any time.
  • Right to withdraw consent: Where processing is based on consent (such as Sangha Intelligence), you can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at hello@zen-mode.io. We will respond to your request within 30 days.

Data Retention

We retain your personal data for as long as your account is active. If you delete your account, we will remove your personal data from our systems within 30 days. We may retain anonymized, non-identifiable data for analytical purposes. We retain transaction records as required by UK tax and accounting law (typically 6 years).

International Data Transfers

ZenMode uses third-party service providers who may process data outside the United Kingdom and European Economic Area, including:

  • Vercel (United States) — website and application hosting
  • Neon (United States) — database hosting
  • Stripe (United States) — payment processing
  • Clerk (United States) — authentication
  • Anthropic (United States) — AI message generation
  • ElevenLabs (United States) — AI voice note generation
  • Sentry (United States) — error monitoring

Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, including reliance on the service provider's Standard Contractual Clauses (SCCs), UK International Data Transfer Agreement (IDTA), or adequacy decisions where applicable.

Data Protection Contact

For any questions or concerns about how we handle your data, or to exercise your rights, please contact us at hello@zen-mode.io. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.

8. Cookies

We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how our website is used. You can control cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@zen-mode.io.